FAQs
Here are some of the most frequently asked questions about our trips.
About us
Why choose Wilderness Retreats
We’re a one-of-a-kind service that delivers unique experiences at luxury properties across the United Kingdom. By becoming part of our community you will get priority access to trips as well as regular discounts and offers.
Not only have we curated an exclusive set of trips that highlight the best experiences across the country but you will benefit from discounted access to the accommodation and activities by travelling as a small group.
About our trips
Who I will be travelling with?
You’ll be travelling and staying with a group of like-minded people. From the start of your booking journey we work hard to match you with guests that share similar interests based on the information you share with us. With that in mind, the more you share the better the fit you will experience with your group.
What's included in the price?
All food, accommodation, activities and transfers are included. All you need to pay for is your transport, whether by train, plane or automobile. You may wish to tip your guide, private chef or host but this is entirely at your discretion and by no means obligatory.
How do rooms work?
You select a room on booking and there are usually several options to choose from:
- Suites - for couples that are travelling together and want that extra bit of luxury we recommend a king-sized double.
- Twin rooms - two single beds shared with a friend or like-minded guest. These are often larger rooms to accommodate the extra need for space.
- Solo doubles - smaller rooms that are perfect for solo travelers that want their own room and some enhanced privacy.
We don’t charge single occupancy supplements and instead encourage room sharing with a 50% discount for anyone sharing, either as a couple, with a friend or a like-minded guest.
Most of our rooms will have en-suite facilities, however some share a bathroom with an adjacent room, so please check the listing on booking.
How do I book my trip?
Reservations are confirmed via the payment of a non-refundable deposit on booking with the balance paid two months before travel. If your trip falls within the next two months you will need to make the payment in full.
In order to make a reservation please fill out the form online or speak to a member of our team via phone, email or live chat. Your booking will be confirmed via an email on receipt of the non-refundable deposit.
Payment
How can I pay?
Most trips can be booked using online payments including Mastercard, Visa, Amex and bank transfer. Please check the reservation form or contact a member of our team if you have any questions.
Getting there
How do I get to the accommodation?
All our trips are accessible via car, however we encourage guests to travel via train and provide free transfers to and from a local train station. Please contact the concierge team if any of these additional services are required.
Dietary requirements
Do you cater for any dietary requirements?
Yes, all our trips are fully catered and cater for all dietary restrictions. Please notify us on booking of any dietary requirements and if anything changes please let us know.
Cancellations
What if I need to cancel?
All bookings are subject to the cancellation charges outlined in our Cancellation Policy. If you do need to cancel we will endeavour to transfer your trip to an alternate date or provide you with a credit. Please note that changes to our standard Terms and Conditions are at our sole discretion.
Insurance
Should I get insurance?
We advise that guests purchase travel insurance to cover their trip in the event of any unforeseen circumstances.
Check availability for upcoming experiences
We host small, carefully curated groups. Share a few details and we’ll recommend the right experience for you.